How AIs ask for personal information is important for gaining user trust

People may be reluctant to give their personal information to artificial intelligence (AI) systems even though it is needed by the systems for providing more accurate and personalized services, but a new study reveals that the manner in which the systems ask for information from users can make a difference.

In a study, Penn State researchers report that users responded differently when AIs either offered to help the user, or asked for help from the user. This response influenced whether the user trusted the AI with their personal information. They added that these introductions from the AI could be designed in a way to both increase users’ trust, as well as raise their awareness about the importance of personal information.

The researchers, who presented their findings today at the virtual 2021 ACM CHI Conference on Human Factors in Computing Systems, the premier international conference of human-computer interaction research, found that people who are familiar with technology — power users — preferred AIs that are in need of help, or help-seeking, while non-expert users were more likely to prefer AIs that introduce themselves as simultaneously help-seekers and help-providers.

As AIs become increasingly ubiquitous, developers need to create systems that can better relate to humans, said S. Shyam Sundar, James P. Jimirro Professor of Media Effects in the Donald P. Bellisario College of Communications and co-director of the Media Effects Research Laboratory.

“There’s a need for us to re-think how AI systems talk to human users,” said Sundar. “This has come to the surface because there are rising concerns about how AI systems are starting to take over our lives and know more about us than we realize. So, given these concerns, it may be better if we start to switch from the traditional dialogue scripts into a more collaborative, cooperative communication that acknowledges the agency of the user.”…

In other words, how to reinforce the peasants’ mental illness which is the illusion that a particular electro-mechanical AI tendril of the predatory system is just a nice guy sitting at a keyboard somewhere else.   Like rachel maddow is your friend, corporations are just people etc.   Fake empathy.   Soon computer science degrees will be all about the science of deception.

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